1. How do I use your service?
STYLESEEKER provides an expert service to help you find the perfect clothing and accessories. We make sure our service is as simple and user friendly as possible in order to provide you with a quick and hassle-free way to update your wardrobe. Check out our How it Works page for more information.

2. Where do you source your clothes?
STYLESEEKER is an independent style service that prides itself on searching the Internet using a variety of resources in order to find the best possible pieces to suit you. If it is hot and out in the World Wide Web, then we will find it! We are not affiliated with any clothing brands, retailers or designers, which means you receive a fully customised search result that takes into account your personal preferences and the latest in-season styles.

3. How do you know which clothes/accessories are right for me?
STYLESEEKER has put together a comprehensive Style Brief that covers all the important questions and information that we believe will help us perform the perfect search. It’s simple; the more information that you provide us, the easier it will be for us to find the exact piece(s) for your wardrobe.

4. Can I request a particular brand/designer or must-have-item I have seen?
Absolutely! We pride ourselves in our ability to obsessively scour the Internet for that special item of clothing or accessory that you have to have in your wardrobe. So, if you have a particular brand in mind that you really love or you want us to search for a specific hard-to-find item that you have been drooling over, STYLESEEKER is happy to perform a customised search for items specifically from that designer/brand. Just let us know the details when you fill out the Style Brief form and we will start seeking!

If for some reason STYLESEEKER can’t find the particular item you are after, we will offer you some other stunning alternatives or provide a new search.

5. How much does it cost for your service?
Whether you’re after a special item or the latest seasonal wardrobe, STYLESEEKER offers a variety of packages to suit all of our style-seeking customers. Please refer to the pricing table on What it Costs for more details.

Please note: Prices shown for our services on this site are in Australian Dollars (AUD) and are inclusive of GST. If you are purchasing our services in an alternate country then the price that will be charged will be calculated according to the exchange rate on the day your card issuer processes the transaction.

6. How do I pay for your service?
STYLESEEKER makes payment easy:

  • Simply pick a STYLESEEKER package and fill out the Style Brief.

  • Once you have confirmed your details, click on “BUY NOW”.

  • You will be sent directly to PayPal where you can complete the order.

  • STYLESEEKER will send you a confirmation email to confirm that we have received payment and that your Style Search is underway.
We use Paypal for all our transactions because we believe that this is the most secure payment system for our customers. PayPal allows you to send payments online more securely and easily using a bank account, credit card, debit card or stored balance. If you would like more information about PayPal you can visit www.paypal.com.au.

7. How long will it take to receive my customised search?
You will receive your customised search results within 72 hours of STYLESEEKER receiving your payment. If for any reason we believe your search requires additional time to perfect, we will send you an email within 24 hours notifying you of when to expect your results.

8. What if the clothes are for someone else?
It’s simple, just let us know in the Style Brief who we will be performing the Style Search for and we will make sure that we find the perfect gift. We also offer a gift service where STYLESEEKER can purchase on your behalf and have the items gift-wrapped and re-shipped for a fee or alternatively you can buy the item yourself.

If the gift is for a special occasion, let us know the specifics and we will make sure the item is wrapped accordingly.

STYLESEEKER thinks sending a gift to someone should be rewarded, so, we will give you 10% off your next Style Search! Just enter in the special code that we send you under the “comments” section of the Style Brief when you next visit us.

9. How do I order & pay for the items that you have chosen?
STYLESEEKER makes purchasing your clothing and accessories easy:

  1. Simply select the item(s) you wish to purchase and we will provide you with direct links to the retailers

  2. Simply click on the link and it will take you directly to the online store that sells that item

  3. Once there, you can purchase the item and have it delivered directly to your door.

Alternatively, STYLESEEKER can purchase the item on your behalf for a small fee. Please refer to What it Costs for pricing.

Unfortunately STYLESEEKER has no control over the price and stock availability of any items that we find. If you see anything you like, STYLESEEKER recommends getting in quick before another stylish individual snaps them up! Please refer to our full Terms & Conditions for more information.

Please note: Because your items are gathered from a variety of different stores in various countries, you will need to be aware that they will have their own unique shipping costs and timings. STYLESEEKER does not sell any items or deal directly with the online stores, so if there are any questions, problems, faults or returns with the item(s) you have purchased, you will need to get in contact with them yourself to sort it out.

10. What if I don’t like the search results you send me?
In the unlikely event that STYLESEEKER performs a “Dud Search”, we will complete a second complimentary search to make sure we find that perfect item you are looking for. We will ask you a couple of questions to find out what you did and didn’t like about the previous results so that we can make sure we get it right.

11. Have a question that we haven’t answered?
STYLESEEKER would love to hear from you so if there is topic we haven’t covered that you would like us to answer, you need help using our services or you would like to offer any suggestions or feedback, please don't hesitate to contact us.